Crystal Solitaire Pendant Necklace in Rhodium Plating

Return and Refund Policy

Effective Date: [02-02-2026]

At CART DYNASTY LLC, customer satisfaction is important to us. This Return & Refund Policy outlines the terms and conditions for returns, refunds, exchanges, and cancellations in accordance with U.S. e-commerce standards.

By placing an order on https://cartdynasty.store, you agree to the terms outlined below.

1. Returns & Refund Requests

Customers may request a return or refund for eligible items.

All requests must follow the procedures stated in this policy. Unauthorized returns may not be accepted.

To initiate a return, please contact our support team before sending any item back.

2. Eligibility for Returns & Refunds

To qualify for a return or refund:

• The item must be unused, unworn, and in original condition

• The item must be returned in its original packaging

• The return request must be submitted within 21 days of delivery

• Proof of purchase (order number or invoice) is required

We reserve the right to deny returns that do not meet these conditions.

3. Non-Refundable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, improper handling, or normal wear

• Items returned after the 21-day return window

• Custom-made, personalized, or made-to-order items once production has begun, as these items are created specifically for the customer and cannot be resold

4. Refund Process

Once your return is received, we will inspect the item to ensure it meets eligibility requirements.

You will be notified by email regarding the approval or rejection of your refund request.

If approved, the refund will be processed promptly.

5. Refund Method

Refunds will be issued to the original payment method used at checkout.

Depending on your bank or payment provider, it may take 5–7 business days for the refunded amount to reflect in your account.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately.

We will provide instructions for a replacement or return at no additional cost to you.

Supporting photos may be required to process claims efficiently.

7. Order Cancellations

Orders may be canceled before they are shipped.

If your order has already been shipped, the return process outlined in this policy will apply.

8. Shipping & Return Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping fees (if applicable) are non-refundable

We recommend using a trackable shipping service for returns.

9. Return Address

Please do not return items without contacting us first.

Authorized returns should be sent to:

CART DYNASTY LLC
108 Galisteo St
Santa Fe, NM, 87501
United States

10. Customer Support

For assistance with returns or refunds, please contact us:

CART DYNASTY LLC
Website: https://cartdynasty.store
Email: support@cartdynasty.store
Phone: +1 (650) 325-3533

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)