Effective Date: [02-02-2026]
At CART DYNASTY LLC, customer satisfaction is important to us. This Return & Refund Policy outlines the terms and conditions for returns, refunds, exchanges, and cancellations in accordance with U.S. e-commerce standards.
By placing an order on https://cartdynasty.store, you agree to the terms outlined below.
1. Returns & Refund Requests
Customers may request a return or refund for eligible items.
All requests must follow the procedures stated in this policy. Unauthorized returns may not be accepted.
To initiate a return, please contact our support team before sending any item back.
2. Eligibility for Returns & Refunds
To qualify for a return or refund:
The item must be unused, unworn, and in original condition
The item must be returned in its original packaging
The return request must be submitted within 21 days of delivery
Proof of purchase (order number or invoice) is required
We reserve the right to deny returns that do not meet these conditions.
3. Non-Refundable Items
The following items are not eligible for return or refund:
Products damaged due to misuse, improper handling, or normal wear
Items returned after the 21-day return window
Custom-made, personalized, or made-to-order items once production has begun, as these items are created specifically for the customer and cannot be resold
4. Refund Process
Once your return is received, we will inspect the item to ensure it meets eligibility requirements.
You will be notified by email regarding the approval or rejection of your refund request.
If approved, the refund will be processed promptly.
5. Refund Method
Refunds will be issued to the original payment method used at checkout.
Depending on your bank or payment provider, it may take 5–7 business days for the refunded amount to reflect in your account.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately.
We will provide instructions for a replacement or return at no additional cost to you.
Supporting photos may be required to process claims efficiently.
7. Order Cancellations
Orders may be canceled before they are shipped.
If your order has already been shipped, the return process outlined in this policy will apply.
8. Shipping & Return Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping fees (if applicable) are non-refundable
We recommend using a trackable shipping service for returns.
9. Return Address
Please do not return items without contacting us first.
Authorized returns should be sent to:
CART DYNASTY LLC
108 Galisteo St
Santa Fe, NM, 87501
United States
10. Customer Support
For assistance with returns or refunds, please contact us:
CART DYNASTY LLC
Website: https://cartdynasty.store
Email: support@cartdynasty.store
Phone: +1 (650) 325-3533
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)